Terms and Conditions 

This Universal Terms of Service Agreement (this “Agreement”) is entered into by and between the relevant Mackshost group entity indicated below (“Mackshost”) and you, and is made effective as of the date of your use of this website (“Site”) or the date of electronic acceptance. 

Unless otherwise indicated in the specific documents accepted together with this Agreement, the relevant Mackshost group entity you are contracting with will be determined under the rules indicated below. If your country of residence is:

This Agreement sets forth the general terms and conditions of your use of the Site and the products and services purchased or accessed through this Site (individually and collectively, the “Services”), and is in addition to (not in lieu of) any specific terms and conditions that apply to the particular Services. Whether you are simply browsing or using this Site or purchase Services, your use of this Site and your electronic acceptance of this Agreement signifies that you have read, understand, acknowledge and agree to be bound by this Agreement, along with the applicable policies and agreements (including the product agreements), which are incorporated herein by reference. 

When your use of the Services requires us to process any personal data or personal information, we will do so in accordance with our Privacy Policy and also, if applicable, Data Processing Addendum ("DPA"), which is incorporated into this Agreement by reference.

The Site and Services are intended for your commercial or professional use. By utilizing them, you acknowledge and agree that your purpose is commercial or professional in nature.

The terms “we”, “us” or “our” shall refer to Mackshost. The terms “you”, “your”, “User” or “customer” shall refer to any individual or entity who accepts this Agreement, has access to your account or uses the Services. Nothing in this Agreement shall be deemed to confer any third-party rights or benefits.  Mackshost may, in its sole and absolute discretion, change or modify this Agreement, and any policies or agreements which are incorporated herein, at any time, and such changes or modifications shall be effective immediately upon posting to this Site. Your use of this Site or the Services after such changes or modifications have been made shall constitute your acceptance of this Agreement as last revised. If you do not agree to be bound by this Agreement as last revised, do not use (or continue to use) this Site or the Services. In addition, Mackshost  may occasionally notify you of changes or modifications to this Agreement by email. It is therefore very important that you keep your shopper account (“Account”) information current. Mackshost assumes no liability or responsibility for your failure to receive an email notification if such failure results from an inaccurate email address. 


Products purchased from Mackshost may be refunded only if canceled within 30 days of the date of the transaction.

Note: Due to their nature, cryptocurrencies, tokens and digital assets are generally irreversible and their exchange rates are highly volatile and transitory. We can not be responsible for any risk including but not limited to exchange rate risk and market risk. Products purchased using cryptocurrencies, tokens or digital assets will not be refunded.

“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Mackshost in accordance with the terms and conditions of the applicable product or service agreement (Terms of Use). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:

Hosting (all plans, except first payment after Free Trial)
SSL Certificates
Daily Backups
Mackshost Email
Titan Email
Priority Support
NordVPN 6 and 12-month plans
Minecraft (Game Panel) VPS (except upgrades)
KVM VPS (except upgrades)
Redemption Fees
Domain Name Renewals
Domain Name Transfers (if the transfer is successful)
Privacy Protection
SEO Toolkit
SEO Marketing Panel
Google Workspace Email
VPS License
Upgrades for Minecraft (Game Panel) VPS
Upgrades for KVM VPS
Any products or services that were suspended, canceled, or terminated due to the abusive usage of the products, services, or any other violation of the Terms and Conditions are not eligible for a refund.
The purpose of the refund is for customers to try and understand whether the services provided by Mackshost suit their needs. In any way, Mackshost will not tolerate abusive usage of refunds (i.e., refunding the same services multiple times and (or) repetitively purchasing and asking for a refund for services purchased in bulk, etc.). Mackshost remains a right to unilaterally decline the request for a refund if any of the signs related to the abusage of the refunds occur.


New Domain Name Registrations: Refundable if canceled and processed within four days of registration (96 hours), except .br (including .com.br and .net.br) domain.
.br (including .com.br and .net.br) domain registration is refundable if canceled and processed within seven days of registration.
Domain Name Transfers: Refundable only if the transfer is unsuccessful and (a) within four days of registration (96 hours) or (b) in case of .br (including .com.br and .net.br) domain, within seven days of registration
The following ccTLD registries DO NOT permit refunds upon cancellation:
.es (including .com.es, .nom.es, and .org.es)
.ru (including .com.ru, .net.ru, and .org.ru)
.uk (including .co.uk, .org.uk, .me.uk)


From time to time, Mackshost offers special deals such as a free domain when buying 12/24/48 months hosting plan. Keeping in mind that there are different conditions for domain refunds (as described in this Refund Policy), Mackshost remains the right to refund you a difference between your paid amount and the domain you received for free price. In such a case, you can keep using a domain name for the remaining billing period term.


Please note that all payment processors have different policies and requirements for refunds and there are some payment methods that are not eligible for a refund under any circumstance.

Please be informed that products purchased using these payment methods can not be refunded to the original payment source:

Multibanco (Portugal)
GCash (Philippines)
Only a refund to Mackshost Balance is possible for these payment methods.
The following payment method supports full refunds only:

VTC Pay (Vietnam)
We provide refunds to the original funding source. But if you would like to use funds to purchase another Mackshost service instantly, you can select a refund to your Mackshost Balance. Please note that once a refund to Mackshost Balance is initiated for a selected invoice, it becomes irrevocable and cannot be refunded to a different source.


Over-funded balance can be refunded within 30 days of the payment that resulted in the over-funding. In special cases, other payments can be refunded instead of the original payment if the 30-day time-frame can be applied to those payments.


If at any time, we record a decline, chargeback, reversal, payment dispute, risk of payment fraud or other rejection of a charge of any payable fees on your Mackshost account (“Chargeback”), this will be considered as a breach of your payment obligations hereunder, therefore you agree that Mackshost may pursue all available lawful remedies in order to obtain payment, including but not limited to, immediate termination, without notice to you, of your Mackshost account and any domain names or Mackshost services registered or renewed on your behalf (“Services”). In addition, this will also result in disabling the option to checkout with a credit card for your Mackshost account to limit the risk of payment fraud.

In the event a Chargeback is performed, your Mackshost account may be blocked without the option to re-purchase or re-use it, and any data contained in such a Mackshost account, including any certain content, features, or capacity of your Mackshost account may be subject to cancellation and loss of data.

Your use of the Mackshost Services and the ability to checkout using credit card will not resume until you:

verify the payment method used for the disputed transaction, either by providing:

proof of the payment; or

a simple censored photo of the credit card, with uncovered first 6 (six) and last 4 (four) digits.

pay any applicable fees in full, including any fees and expenses incurred by Mackshost and/or any third party services for each Chargeback received (including fees for Mackshost Services provided prior to the Chargeback, handling and processing charges and fees incurred by the payment processor).

Cases related to criminal fraud chargebacks or obvious payment fraud (i.e. cases where compromised credit card details were used to make purchases) will result in permanent service termination without any option to recover.

If you have any questions or concerns regarding a payment made to Mackshost, we encourage you to first contact our Customer Support team before filing a Chargeback or reversal of payment, in order to prevent the Mackshost Services from being canceled and your Mackshost account being blocked, and to avoid the filing of an unwarranted or erroneous Chargeback, which may result in your being liable for its applicable fees, in addition to re-payment of all the fees applicable to the Mackshost Services purchased (and charged-back) by you.

We reserve our right to dispute any Chargeback received, including by providing the relevant credit card company or financial institution with any information and documentation proving that the User responsible for such Chargeback did in fact authorize the transaction and make use of the Services rendered thereafter.